1. Introduction

This Privacy Policy explains how Just Clean Air ("we", "our", or "us") collects, uses, discloses, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs)

2. Collection of Personal Information

2.1 Types of Information We Collect

We collect the following types of personal information:

Name, Phone number, Email address, Physical address, Payment information.

2.2 Methods of Collection

We collect personal information through various channels including Online forms, Phone calls, Emails, Face-to-face interactions, SMS, Social media, Messaging apps.

2.3 Third-Party Collection

We use various third-party services that may collect data on our behalf, including:

Payment processors, Marketing tools (Google Ads, Facebook Pixel), Hosting platforms, Google Tag Manager and other tracking technologies.

3. Use of Personal Information

We collect and use your personal information for the following purposes:

Scheduling air conditioning cleaning services, Processing payments, Sending service reminders, Providing updates about our services, Marketing communications, Internal record keeping.

4. Storage and Security of Personal Information

4.1 Data Storage

Your personal information is stored securely on cloud-based platforms through third-party storage providers. Some data may be transferred or stored overseas.

4.2 Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.

5. Disclosure of Personal Information

5.1 Third-Party Disclosure

We may share your personal information with:

Contractors providing services, Marketing service providers, Payment processors, Other service providers necessary for our operations.

5.2 Overseas Disclosure

When we disclose your information to overseas recipients, we take reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles.

6. Cookies and Tracking Technologies

We use various tracking technologies on our website, including:

Google Tag Manager, Facebook Pixel, and other tracking technologies as required.

These technologies help us analyze website traffic, customize our services, and deliver targeted advertisements.

7. Marketing Communications

We send marketing communications in compliance with the Spam Act 2003.
All marketing communications will:

Clearly identify us as the sender, Include an unsubscribe facility, be sent only with your consent (express or inferred), Honor opt-out requests within 5 working days.

8. Access and Correction of Personal Information

You have the right to access, correct, or delete your personal information.

To exercise these rights:

Email us at [email protected]. We will respond to your request within a reasonable timeframe. There is no charge for making a request.

9. Complaints

If you have concerns about how we handle your personal information:

Contact us at [email protected]. We will investigate and respond within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and significant changes will be notified to you directly.

11. Contact Us

For any privacy-related queries, please contact us at:

Email: [email protected]

Website: justcleanair.com.au

Phone: 0483 966 045

Last updated: 28-05-2025